Refund & Return Policy
Return Window: You have the right to return your order within 14 days from the date of receiving the item(s).
Item Condition for Returns: To be eligible for a return, the item must be in its original condition: unworn, unwashed, free from stains or odors, with all original tags attached, and in its original packaging.
How to Initiate a Return: Please contact our customer support team at support@mihlyuz.com with your order number and reason for return or fill out the form. Once confirmed, pack the item securely and send it to our physical return address:
Return Address: 15B Dimitar Petkov Street, 1309 Sofia, Bulgaria
Return Shipping Costs: The customer is responsible for paying the return shipping costs for standard returns (e.g., wrong size, changed mind). If the item is defective or we sent the wrong product, Mihlyuz will cover the return shipping costs.
Refunds: Once your return is received and inspected at our warehouse, we will notify you by email. Approved refunds will be processed automatically to your original method of payment within 5-10 business days. For Cash on Delivery orders, refunds will be issued via bank transfer (you will need to provide your IBAN).
Restocking Fee: We do not charge any restocking fees for returned items.
